Q: Why is Blue Healer being discontinued?
A: After careful consideration, we've made the difficult decision to discontinue Blue Healer to allow our company to evolve and explore new opportunities. This transition will enable us to find new ways to make a meaningful difference in people's lives in the future.
Q: When will Blue Healer no longer be available for purchase?
A: Blue Healer will be available for purchase until March 31, 2025, or while supplies last. After this date, the product will no longer be available.
Q: Is Blue Healer being replaced with a new product?
A: As Blue Healer has been our only product, we do not have an immediate replacement to offer. However, we are working on our next chapter as a company and hope you'll stay connected with us as we develop future innovations.
Q: How long will customer support be available for Blue Healer?
A: Our customer service team will be available to assist with Blue Healer enquiries until April 30, 2025.
Q: How do I contact customer service with questions about my Blue Healer?
A: You can reach our customer service team through via our email: info@bluehealercare.com and we will respond as soon as possible within 2 business days.
Q: Can I order additional Blue Healer products before the discontinuation date?
A: Yes, Blue Healer will remain available for purchase until March 31, 2025, subject to inventory availability. We recommend placing orders soon as supplies are limited.
Q: Will there be any special pricing or promotions before Blue Healer is discontinued?
A: We have no special discontinuation promotions planned at this time. Blue Healer will be available at its standard pricing until supplies are depleted.
Q: What happens if I place an order, but inventory runs out?
A: If we are unable to fulfill your order due to inventory depletion, we will notify you immediately and process a full refund.
Q: How can I stay informed about your company's future plans?
A: We encourage you to:
Q: Will my account information be retained after Blue Healer is discontinued?
A: Yes, we will maintain your account information in accordance with our privacy policy. If you wish to have your information removed from our database, please contact customer service.
Q: Is the company closing or just discontinuing Blue Healer?
A: We are only discontinuing Blue Healer while we work on evolving RR MedSciences as a company. We remain committed to our mission of making a meaningful difference in people's lives and look forward to sharing our next chapter with you.
If you have any questions not addressed in this FAQ, please don't hesitate to contact our customer service team on info@bluehealercare.com and we will respond as soon as possible within 2 business days. We're deeply grateful for your support of Blue Healer throughout the years.
Antioxidant-rich, deeply hydrating and formulated with BioCuplex™, Blue Healer is designed to deeply nourish the skin. Containing no harsh chemicals or artificial perfumes, it is suitable for all skin types and every age, and it is sustainably manufactured and packaged in Australia.
BioCuplex™ is a unique copper ingredient in Blue Healer products and is the result of years of scientific development.
BioCuplex™ in Blue Healer's antioxidant rich and ultra-hydrating formulation, works with the body to soothe and advance skin rejuvenation, renewal and hydration.
Blue Healer is naturally Blue in colour – without dyes or added colouring – thanks to the special blue BioCuplex™. And if any 'blue' does get on clothes or fabric, it won't stain and is easily rinsed out with cold water.
You can use Blue Healer whenever you want to! Ideally, keep some in your beach bag for after a day in the sun, in your gym bag, in the bathroom, for after a shower, and in your everyday bag, for, well, everyday skin care. It’s perfect for after sport or exercise, and or at the end of a long day. Blue Healer is gentle enough to use as needed.
Try to always apply Blue Healer before other ointments or moisturisers, and let it fully absorb before layering. Because it is sensitive-skin friendly, it can be used daily; we recommend 2-4 times a day.
Blue Healer is widely used by elite athletes, including professional surfers (WSL), endurance athletes like surf ironmen and ironwomen, rugby players (NRL, NRU, AFL), netball players, gymnasts and swimmers. In fact, Blue Healer is the recovery support product of choice for the World Surf League medical team and has been for more than five years.
Why? Because it is soothing and rejuvenating. They report it is fast-acting and easily absorbed without stickiness – and it smells good!
Blue Healer is scientifically formulated as soothing and deeply renewing skincare.
Containing soothing and natural ingredients with no irritating chemicals or artificial perfume, no parabens, petro-chemical based mineral oil, no SLS or Mi (preservative). For extremely sensitive skin it’s always worth applying a small sample to test.
Blue Healer cream is not registered as a medicine by the FDA or TGA and we do not make any claims as a medicine or for treatment of any medical condition. You should always consult a doctor or specialist for advice and/or treatment for ongoing discomfort or a medical condition.
While our ingredients are sensitive-skin friendly, we always recommend speaking with your doctor about using Blue Healer in your personal circumstances including when you are pregnant or breastfeeding.
Type in your discount code in the box provided when you checkout online. The code is case sensitive and needs to be exactly the same to work, so make sure to double check whether it has capital or lowercase letters and that the spacing is the same.
We accept MasterCard, VISA, EFTPOS, Shop Pay, Google Pay and Apple Pay, and Union Pay at the checkout.
We charge in Australian dollars, but the website has a currency converter for major currencies. The price will charge in AUD at checkout and your bank will automatically handle the payment conversion for your currency.
Standard shipping within Australia: $8.50 AUD.
Express shipping within Australia: $11.00 AUD.
International shipping rates vary depending on destination. Shipping will be calculated at checkout.
Orders are processed and dispatched within 1-2 days (excluding public holidays) and may take longer around busy holiday periods.
Your tracking number will be emailed to you once your delivery has been dispatched. Please see the shipping guide below for estimated delivery times.
Australia-wide:
Standard Parcel Post takes 2-5 days interstate; 5-6 days to WA, and approximately 10 days to the NT.
Express Parcel Post usually delivers in 1-2 days to metro areas; regional areas take 1-4 days.
International:
International orders are shipped via Australia Post Air Mail. Delivery times vary based on location but Australia Post suggest it can take 3-14 days for delivery. Your tracking number will be emailed to you once your delivery has been dispatched.
International Customs:
Our products generally do not attract customs or duty fees, however every country varies. Any additional fees are the responsibility of the purchaser.
Please note that sometimes, due to customs (for international) or other postal issues outside of our control, your package might take a bit longer than the above guidelines.
Please check the Australia Post website for any local or international delays.
Yes, we take orders from most countries. We charge in Australian Dollars (AUD) and your banking provider will apply the currency conversion as necessary. Our website has a currency converter for major currencies.
Yes, just fill in your current billing name and address and then enter your preferred shipping address in the designated field.
Once you have clicked to submit your order, it will be processed immediately, and you may not be able to make any changes.
However, if you change your mind or have made an error, please contact us by email info@bluehealercare.com as soon as possible.
Or call us on +61 1300 130 886 between 9am-5pm Monday-Friday AEST.
We'll do our best to help.